Policies

Cancellation Policy

To confirm your appointment, we require a credit card on file or e-transfer deposit. Deposits go toward your service.

Cancelling an Appointment

• Please cancel by phone 438-383-1565 or email info@twohorsesmtl.com (DMs or texts won’t be accepted).

• All colour, perm, extensions 48 hours notice

• Haircuts: 24 hours notice

Fees

• No-shows: 100% of service cost

• Late cancellations: 50% of service cost

• Arriving 20+ minutes late may require rescheduling, with full service cost applied

This policy helps us respect our team’s time and offer appointments to clients on our waitlist. Thank you for understanding!

Products and Retail

We are proud to carry a variety of local and international hair and retail products. We do not accept returns, exchanges or for cash value or credit. Thanks for understanding!

Your Satisfaction Matters

We want you to love your hair! If you have any questions or concerns, reach out at info@twohorsesmtl.com or (438) 383‑1565.

While we don’t offer refunds on services rendered , we’re happy to adjust your cut or colour within 7 days with the same stylist. Hair needs a few days to settle, we recommend a 7-day trial before requesting adjustments. Colour adjustments do not apply to corrective colour appointments.

Also...

We understand that your tastes and hair goals can evolve over time, and we fully respect your choice to see a different stylist within the salon. At Two Horses, we share our clients just as we share our knowledge. Our team trains and continues education together, and we strongly believe in providing care as a collective. If at any point you’d like to work with a different stylist, we encourage you to do so and are happy to help match you with someone who suits your needs and your budget.